Terms & Conditions

Lesson Fees

Course fees for group lessons or 1:1 will not vary for each location. For specific details please contact CC Swim Schools directly. All fees must be paid in full and in advance of the start date of a course (please refer to invoice). Swimmers will not be allowed to participate in any swimming lessons until the fees are paid in full. Fees may be paid in accordance with the terms as discussed with the office. Any bank charges we receive for returned payments will be charged at a rate of £20.00

Cancellations

If you wish to cancel your booking you may do so by contacting us in writing at any time before your first lesson. You will receive a refund of tuition fees paid less a 20% administration charge.

 However, after this period, we cannot provide credits, refunds or transfer lessons to alternate days/times if you are unable to attend any of the lessons for any reason.

These lessons are non-refundable or transferable. No refunds or credits can be issued for any missed lessons. We are unable to transfer lessons to another day/time.

Medical Conditions and Individual Needs

CC Swim Schools cannot accept responsibility for the medical condition or additional needs of any swimmer unless a full disclosure of the details has been made to the CC Swim Schools by the swimmer, or the parent or guardian of a swimmer when first registering the swimmer for lessons, or following any medical condition being confirmed during a course of lessons after the swimmer has been accepted for tuition.

Arrival/Car Park

·     Participants are advised to park in the customer car park, lock car and take all valuables with them as CC Swim Schools will not accept liability for any damage or theft.

·     Please note to get to the island participants have to be ferried across to the Island, this trip takes approximately 3 minutes so please leave time for your commute to the venue before your lesson commences.

·     CC Swim Schools will not be liable for any personal injury caused commuting to and from the island.

·     Participants are advised to wait on the ferry across, on arrival please use the telephone located on the left hand side of the dock and call 0 for the ferry to make its away across to pick you up. 

Valuables

CC Swim Schools will not accept liability for the loss of or damage to any personal effects brought to any session and you are therefore requested to ensure that no valuable items are brought to the swimming lessons. Please ensure you have collected all of your belongings before leaving the pool/changing rooms.

Attendance

Swimmers, parents, guardians, siblings or all other associates, must observe the venue’s entry rules and respect all other venue rules whilst in the venue. Facility staff shall retain the right to refuse admission. It is imperative that swimmers are on poolside no more than 5 minutes before the commencement of each lesson and (in the case of child swimmers) should be collected from the pool no later than 5 minutes after the lesson has ended. No child will be released until they are collected by an appointed responsible adult. The responsible adult must remain in the venue premises for the duration of the lesson where parents are not permitted to be poolside but will remain within the waiting area of the facility. No refund or “catch-up lesson” will be offered by CC Swim Schools where a child fails to attend or is refused permission to attend any sessions, unless prior agreement has been reached with the instructor.

Teachers

CC Swim Schools will try their best to adhere to the structure set out by STA. All our teachers are Swim England, Swim Ireland or STA qualified teachers.

Age

Participants must be 5 years of age at the time of lessons. Anyone found to be under the age of 5 their lessons will be terminated and no refund will be issued this is due to insurance policy.

Behaviour

In the event of a swimmer, parent, guardian, sibling or other associate refusing to adhere to an instruction from a member of staff, behaving in an unruly manner towards a member of staff or any other person, or causing damage to pool premises, any of the furniture fixtures or equipment in those premises, the swimmer shall not be permitted to continue with the lessons. CC Swim Schools shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future course organised by either company.

Condition of pool premises

Whilst CC Swim Schools will make all reasonable efforts to ensure that the condition of the pool premises, including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, they do not accept liability for any injury to a swimmer which may be caused by any defect and further advise that any claim arising from such a defect must be addressed to the proprietors of the pool premises.

Transmission of Infections

Any swimmer known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each swimmer or (in the case of a child swimmer) the parent or guardian of the swimmer to ensure that the swimmer is fit and well enough to attend their lesson. CC Swim Schools will not accept liability for any infection passed to a swimmer by another swimmer on the course or in the pool.

Rules and Regulations

·      Swimmers must shower before entering the pool.

·      Children aged 8years and above should get changed in the correct sexed changing rooms. Adults are not permitted to enter the opposite sex changing rooms.

·      Swimmers should wear bathing caps, for reasons of hygiene & safety in health clubs where it is mandatory to do so.

·      No swimmer should enter the Pool Area without a member of CC Swim Schools staff being already present.

·      There must be no food or drink in any of the pool facilities.

·      swimmers, siblings, parents and guardians are expected to observe the CC Swim Schools no smoking policy at all pools.

·      No outdoor shoes are to be worn on poolside – If you wish to speak to our swimming teacher then please either remove shoes & socks or put on shoe covers provided, before you go onto poolside. This clause is in accordance with CC Swim Schools own health & safety policy which allows for no exceptions.

·      There must be no recording, filming or photographic equipment including mobile phones with camera facilities used in any of our pools. This is in accordance with CC Swim Schools and child protection rules. Please refer to STA Child Protection Guidelines available on request.

Equipment

·     CC Swim Schools will provide equipment necessary for the lesson, eg pool noodle, kick board etc.

·     It is up to the parent/guardian to make sure each participant has the correct swim wear with them before the lessons starts. Please note CC Swim Schools will not provide any swim wear nor towels, it is up to the individual to have all their own swimming gear present with them on the day of the lesson.

·     Failure to bring appropriate swimwear will result in the participants not being able to participate in the lesson and no refund will be provided.

The pool owners cannot accept any responsibility for any incident that was the sole responsibility of the swimming teacher in charge of the class or lesson in which the incident occurred. Full liability, in such cases, is with the teacher delivering the lesson.

By agreeing to a course with the company you agree to the Terms and Conditions laid out above.